FAQ

Please refer to the How It Works page and book your picnic here.

ASAP! To guarantee the best experience possible, please make your booking as soon as you finalize your date. For special requests, please aim to book at least one month in advance so we can best accommodate your needs.

All picnics are 2 hours in duration. Each additional hour is $50 extra.

Weather can be a bit tricky to predict at times and life happens! For weather-related rescheduling, please refer to “What if it rains?” section below. For non-weather related scheduling issues whether you are looking to cancel or reschedule, please notify Jas at least one week in advance. Complete refund policies can be found below and on the Terms and Conditions page.

Full refunds are available if your picnic is cancelled at least one week prior to your picnic date. If cancelling within the week, a 50% non-refundable service fee will incur. E.g. if your booking is on Friday, March 25th at 3:00PM, please cancel before Friday, March 18th at 3:00PM to receive the full refund. No refunds shall be offered if cancelling on the day of your scheduled picnic.

Vancouver isn’t known as Raincouver for no reason. That said, outdoor picnics are hosted from late spring to early fall to ensure the best weather possible. In the event that it rains on your picnic date and you do not have any food or photography add-on orders, you have the option of rescheduling to a later date at no additional cost. If, however, you have ordered charcuterie, afternoon tea, or photo shoot services, please give notice of rescheduling at least three days in advance. Alternatively, if you have a spacious living room at home, we can most certainly move your picnic indoors as well.

Picnic Thyme Co. currently accepts Interac e-Transfer and PayPal.

A damage deposit is a refundable fee and its value depends on your choice of package/add-ons. During your picnic, you are responsible for all picnic items and decorations. In the case damage, loss, or theft, your damage deposit then becomes non-refundable. If the damage or loss supersedes the deposit, you will also be charged with the full retail cost of said item(s).

Picnic Thyme Co. currently services customers in the following municipalities within Metro Vancouver: City of Vancouver, North Vancouver, West Vancouver, Richmond, Burnaby, Coquitlam, and New Westminster. (Please note that travel fees apply for locations outside of the City of Vancouver.) Whether you are looking to have a picnic at the beach or at a neighborhood park, you got it! Don’t know any good picnic spots? Jas can make some recommendations!

Yes, of course! If you have a spacious backyard or living room space, we can most certainly set up in the comfort of your own home.

You bet! The Minimalist is the perfect package for you to bring your own snacks and drinks.

Please note that the laws in B.C. prohibit the consumption of alcohol in public spaces (unless licensed or designated by a municipality/regional district). For this reason, Picnic Thyme Co. will not be offering alcoholic beverages.

Vegan? Gluten-free? No problem! Our food vendors can most certainly accommodate!

If you would like to pack any leftovers to go, you are more than welcome to! Take out containers will be provided upon cleanup.

Of course! For any special requests, please inquire at least one month in advance.

Don’t see a package that fits your needs? No worries! Shoot Jas an email with your ideas. Be sure to inquire at least one month in advance to ensure meeting your requests as best as possible.

That’s right! Just show up and have fun. Plain and simple! 😉

Picnic Thyme Co. closely follows COVID-19 guidelines and regulations proposed by the government of BC. Please be ensured that all picnic items are thoroughly cleaned + sanitized both before and after each picnic.